Returns & Exchanges

At Sennheiser, we stand by the quality of our premium audio equipment and offer a 30-day money-back guarantee to ensure you are completely satisfied with your sound experience. If your purchase does not meet your expectations, you can return it in its original condition for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to start the process and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Carefully pack your Sennheiser product in its original packaging, including all cables, manuals, and accessories to ensure a smooth inspection process.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and securely affix it to the outside of your package, ensuring any old shipping labels are fully covered.

• 4.
  Receive Your Refund

  Once our technicians verify the returned items at our warehouse, we will process your refund to the original payment method within 7 to 10 business days.